Azzaron's Q2 Survey Results

At Azzaron, we strive to improve our service level and expand our product offerings on a continuous basis.  The respondents of our latest survey for July-2011 have already provided us with a lot of information but you are always welcome to send us suggestions and comments by email as well to This email address is being protected from spambots. You need JavaScript enabled to view it..

Our customer satisfaction survey ran during the month of July and we were very pleased with the tremendous participation rate–even higher than the last one! The overall survey results showed that 85 percent of our clients are satisfied with us and 95 percent of those responding would recommend us to friends or colleagues.

Last month, we heard your feedback for wanting us to be a bit more patient and to slow it down when dealing with your technical difficulties.   We are pleased to report that this score did improve so we’re headed in the right direction (see report).  Customer Service and meeting your needs is of the upmost importance to us at Azzaron.  We thank you for your feedback to help us improve both our products and services to you.

An area we need to focus on more (and we will) is our Help Desk Ticketing system.  The question is looking for feedback on the process being both helpful and informative in terms of logging a ticket and getting follow-up on the ticket disposition.  Overall, we dropped by 11% on this question with the gap being from those of you responding ‘undecided.’   That tells us we have more work to do.  As we didn’t get any specific feedback comments on this question, we will continue reaching out to you for that feedback as well as making enhancements along the way.  Please feel free anytime to provide us feedback.

Lastly, we would like to congratulate Michele A. with Pinnacle Lien.  Her name was randomly drawn to win the $10 gift card for completing the July client survey - 2011.  Congrats Michele!

See our Customer Survey results here.

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