The following is an ACTUAL e-mail conversation between myself and a potential (well, not any more) vendor:
ME: "Looks pretty good. I do need to have a total of 12 36GB drives though (2 x 6) and 6 72GB drives (1x6). Can you please update?"
VENDOR: "Excellent I will get this to you shortly. Do you still need the Microsoft? :)"
ME: "Is there anyway to get this broken down by system? It's rather confusing to an end-user."
VENDOR: "This is our quoting system and there is no way to break down."...